Background

ITGlobe's Back-Office Services is a dynamic and fast growing division promoted by top professionals from the US and India. It provides the best price-value equation for business support functions through innovation and use of the best human and technology resources for our customers.

This division provides customer-specific tailored solutions and support for Back-Office and Business Process Outsourcing. To achieve the best value and service to our customers, it makes use of "Virtual Back-office Assistants" (VBA's) who work with customers and perform back-office operations at very low costs. The VBAs are agile and creative problem solvers who are qualified and trained graduates with substantial work experience. Extremely fluent in English, they have excellent computer, internet and domain knowledge and skills. Every customer is provided with Personalized VBAs who can take care of most of the backroom operations, thus enabling the customer to focus on maximizing revenues.

Back-Office Services Portfolio

Back-Office services involve outsourcing business activities with performance metrics tied to the accuracy, timeliness, and efficiency of high-volume service capabilities.

Following are some examples of processing services that it provides:

Digitization Solutions Digitizing records, documents, drawings, well logs etc.
Web Content Management Keeping web-sites up-to-date
Online Research - Using the Internet as well as online proprietary databases.
Online Marketing - Pre-sales and Post-sales work including initial marketing to potential customers. Includes personalized e-mailings, and responding to mass emails.
Online Customer Support Building systems and databases, answering queries.
Order Processing - Order entry, Billing, Remittance processing, and Renewals processing.
Build, Operate and Maintain customer-specific value-added databases for empowering business operations in areas such as sales, customer service, and research